QAYO — shared power bank rental mobile application
Need help with renting, returning, or paying for a QAYO power bank? Our support team is here to assist you.
Email: tech@trackroyal.com
In-app support: Open the QAYO app, go to Support from the menu, and use the Contact Us tab to call customer service or submit a repair request.
Website: https://www.qayo.com/
When contacting us, please include your registered phone number or email address and, if applicable, your order number so we can assist you faster.
What's the capacity of the portable charger?
5000mAh. Output 5V 2A, input 5V 2A.
Does the portable charger include charging cables?
Yes. Each device supports three connector types: iPhone (Lightning), Android (Micro-USB), and Type-C.
How do I rent a portable charger?
Scan the QR code on the rental station and follow the on-screen instructions in the QAYO app.
How are rental fees calculated?
Rental fees are shown in the app when you scan the station QR code. Rates may vary by location and are displayed before you confirm your rental.
How do I return the portable charger?
Insert the power bank into an available slot with the metal contacts facing inward. Make sure it is seated correctly until the return is confirmed in the app.
The app shows "Rental successful" but the power bank did not eject. What should I do?
Check the station slot again. If the issue persists, contact customer support. If you have already paid a deposit, it will be refunded to your original payment method.
After returning the power bank, my order is still running. What should I do?
Please contact customer support at tech@trackroyal.com with your order details so we can resolve the issue.